Web appPupil Protect in your browser
Working90 days agoNo problemsToday
Service status
Whether Pupil Protect is working as it should, and what we’re doing when it isn’t.
This page is a mockup. Every status, date and figure shown is example data.
All services workingEvery part of Pupil Protect is working as normal. Last checked 10:42, 12 October 2026 (example).
Each part of Pupil Protect
Each bar is one day, over the last 90 days. Hover over a day to see its date. Incidents are described in full below.
WorkingSlower than usual or partly workingNot working
MobilePupil Protect on phones and tablets
Working90 days agoNo problemsToday
Reception kiosksVisitor sign-in and badge printing
Working90 days agoNo problemsToday
Alerts and emailAlerts to safeguarding teams and email notifications
Working90 days ago1 day with problemsToday
MIS syncPupil and staff updates from your MIS
Working90 days agoNo problemsToday
ConnectSecure sharing with agencies and other schools
Working90 days agoNo problemsToday
AI featuresWriting help, meeting minutes and Ask. If they’re unavailable, everything else works as normal.
Working90 days agoNo problemsToday
Uptime over 90 days: [figure per component, example only, to come from monitoring]
Incidents
What went wrong, what it affected and what we did, in order.
Alert emails delayed
19 September 2026. Affected alerts and email for 1 hour 28 minutes.08:12
InvestigatingSome alert emails are arriving up to 20 minutes late. Alerts inside Pupil Protect are working as normal.
08:31
Cause foundOur email provider is slow to accept messages. We’re moving alert emails to a backup route.
09:05
Fix in placeAlert emails are arriving on time again. Delayed emails have all been delivered. We’re watching closely.
09:40
ResolvedNo further delays. No alerts were lost, and no information was exposed.
No other incidents in the last 90 days (example). [Link to older incidents]
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