How can we help?
Guides for everyone who uses Pupil Protect, from staff logging their first concern to designated safeguarding leads (DSLs) and admins.
- Log a concern from your phoneLogging a concern
- Write down what a child said, in their own wordsLogging a concern
- Mark an injury on a body mapLogging a concern
- Turn on Hide names and Blank screenGetting started
- Change your theme or text sizeAccount and sign-in
- Prepare a chronology for a meetingFor DSLs
- Export key events for a core groupFor DSLs
- Set up alert groups for your safeguarding teamAdmin and MIS
- Run a roll call during an evacuationVisitors
- Transfer a safeguarding file when a pupil moves schoolConnect
- Fix a pupil missing after an MIS syncAdmin and MIS
- Respond to a subject access requestData protection
Try a shorter word, or browse the topics below. If you’re a customer, you can also contact support from inside Pupil Protect.
Browse by topic
- Getting startedSigning in for the first time, finding your way around and setting up your account.
- Logging a concernWriting down what you saw and heard, the child’s own words, body maps, attachments and who is told.
- For DSLsTriage, chronologies, action plans, referrals, meetings and reports.
- StaffThe single central record, safer recruitment checks and concerns about adults.
- VisitorsReception kiosks, badges, the watch list and roll call.
- InsightTrust dashboards, compliance and reports for boards and governors.
- ConnectSharing securely with agencies and other schools, and transferring files when a pupil moves.
- Admin and MISSchool settings, users and roles, categories, alert groups and MIS sync.
- Account and sign-inPasswords, two-step verification, display settings and linking accounts across schools.
- Data protectionRetention, subject access requests, exports and correcting a record.
Popular guides
Good places to start in your first few weeks.
- Log a concern from your phone
- Write down what a child said, in their own words
- Mark an injury on a body map
- Turn on Hide names and Blank screen
- Change your theme or text size
- Prepare a chronology for a meeting
- Export key events for a core group
- Set up alert groups for your safeguarding team
- Run a roll call during an evacuation
- Transfer a safeguarding file when a pupil moves school
Contact support
If you’re a customer, contact support from inside Pupil Protect. We’ll already know your school, so you can get straight to the problem.
Customers
Sign in and use the help option in Pupil Protect. Support is open 8am to 6pm, or email support@pupilprotect.co.uk. We reply within 2 working days. [Where support sits in the app to confirm]
Not a customer yet
Ask us anything about Pupil Protect, or see it with your own school in mind.
Please don’t send details about a child
Support doesn’t need names or what happened to help you. Describe the screen and what went wrong. If a child is in immediate danger, call 999.
Training
Recorded videos for new staff, DSL teams and admins.
Watch them whenever suits you, for example when someone new joins. [Link to recorded videos]
We can also train your team in person at your school, for a fee. Contact us to book.
Service status
Check whether something is down before you contact us. We post updates there as we work on a problem.