Who we are
Pupil Protect is run by Glacier Labs Ltd, registered in England and Wales, company number 17497871. Our registered address is 66 Paul Street, London, EC2A 4NA.
We are the controller for the information described here. We are registered with the Information Commissioner’s Office (ICO), registration number [number].
You can contact our data protection lead at dpo@pupilprotect.co.uk.
What this notice covers
This notice covers:
- visiting this website
- asking for a demo, a quote or a call back
- contacting us by email or through the contact form
- signing up for service status updates
It doesn’t cover information about pupils, families or staff in Pupil Protect itself. Schools and trusts are the controller for that, and we process it on their instructions. Read about our data processing agreement.
What we collect
When you ask for a demo or contact us
- your name, role and school or trust
- your work email address and, if you give it, your phone number
- anything you tell us in your message, such as how you record concerns today
Please don’t include details about a child or a safeguarding concern. We don’t need them to answer your question.
When you visit the website
- technical information our servers record, such as your IP address, browser and the pages you asked for, kept for security and to fix problems
- the cookies listed below, which are needed for the site to work
We don’t use advertising cookies or track you across other websites.
Why we use it, and our lawful basis
| What we do | Lawful basis |
|---|---|
| Reply to your demo request or question, and arrange the demo | Legitimate interests (you asked us to get in touch) |
| Send you a quote or contract, if your school asks | Steps before entering a contract |
| Keep the website secure and fix problems | Legitimate interests |
| Email you about new features or events | Consent, which you can withdraw at any time |
| Send service status updates you signed up for | Consent, which you can withdraw at any time |
[Lawful bases to confirm with our data protection lead]
How long we keep it
- demo and contact requests: [period] after our last contact with you, unless your school becomes a customer
- server logs: [period]
- status update subscriptions: until you unsubscribe
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that’s wrong
- ask us to delete your information
- object to how we use it, or ask us to restrict it
- stop marketing emails at any time, using the link in each email
To use any of these rights, email dpo@pupilprotect.co.uk. We’ll reply within one month.
Making a complaint
If you’re unhappy with how we’ve used your information, please tell us first at dpo@pupilprotect.co.uk.
You can also complain to the Information Commissioner’s Office (ICO). Make a complaint on the ICO website.
Changes to this notice
We’ll update this page if anything changes and show the date at the top. If a change affects you significantly, we’ll tell you by email first.