Student Services Support Officer

This is a key role within the school, requiring excellent interpersonal skills, discretion, and the ability to manage competing priorities in a fast-paced environment.

Key Responsibilities

• Support the pastoral welfare of students and be available to students (and parents) in the year group throughout the day.
• Establish positive relationships with students, parents, staff and external agencies in line with the school’s vision and values.
• Provide high quality pastoral support, ensuring high attendance and good punctuality of students.
• Identify, refer and/or intervene in behavioural and safeguarding issues
• Supporting school events, communications, and stakeholder engagement
• Ensuring compliance with safeguarding, GDPR, and school policies

About you

The successful candidate will:

• Have a minimum of 5 GCSEs (or equivalent) at grade 4 and above, including English and Mathematics.
• Possess excellent organisational, communication and interpersonal skills. A commitment to young people, their welfare, education and personal development. Must be able to relate well to school staff, students of all abilities, parents, carers, and external partners.
• Be able to work effectively under pressure.
• Be able to prioritise and manage workload, as well as supporting the work of others.
• Be able to maintain confidentiality and comply with data protection requirements.
• Act with discretion and integrity concerning students, their families, interactions and incidents.
• Have good ICT skills. You will be required to use a range of Microsoft products, including Outlook and Word, as well as other school specific software such as Arbor, for which training will be provided as required.
• Possess adaptability, be able to use their initiative, be reliable and resilient.
• Be able to work independently and as part of a team.
• Be student focused and able to establish positive relationships.
• Have a desire to improve and develop.
• Have enthusiasm, flexibility, and a sense of humour.

We can offer you: 

an excellent working environment

the opportunity to work as part of a supportive team

one wellbeing day every academic year

. access to the Local Government Pension Scheme

. occupational sick pay, protecting you and your family

access to our health care cash plan and rewards scheme after six months service.

continuous Professional Development options that will be tailored to your needs. 

competitive maternity, paternity and adoption benefits.

Robert Blake Academy is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We are committed to safeguarding and promoting the welfare of children and expect all staff to share this commitment. An enhanced DBS check is required for all successful applicants.

Note - We reserve the right to close the vacancy early prior to the published closing date and interview and offer to a strong candidate. It is strongly recommended that candidates submit their application as soon as possible. No further applications will be accepted once closed.    

To apply, please complete the online application form.  

  For more information about this role please contact:   (email address on the original advert)