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Support Resources

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Documentation

Comprehensive guides and tutorials for using Pupil Protect

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Video Tutorials

Step-by-step video guides for common tasks and features

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Live Chat

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Knowledge Base

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Training Sessions

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System Status

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Support Hours

Standard Support

  • Monday - Friday: 8:00 AM - 6:00 PM GMT
  • Saturday: 9:00 AM - 1:00 PM GMT
  • Sunday: Closed
  • Response time: Within 4 hours

Emergency Support

  • 24/7 for critical safeguarding issues
  • Emergency hotline: +44 20 1234 5679
  • Response time: Within 1 hour
  • Available to all customers